## Return Policy at Shalegacy Store
At [Your Store Name], we want you to be completely satisfied with your purchase. If for any reason you need to return an item, we’re here to help! This policy outlines the guidelines for returning products purchased from our online store.
**Eligibility for Returns:**
* You can return most unused and unworn items within [Number] days of receiving your order.
* Certain items may have exceptions to the return window, which will be clearly communicated on the product page.
* All returned items must be in their original packaging with tags attached (if applicable).
* Items that show signs of wear or damage, or appear to be used, may not be eligible for a full refund.
**Return Process:**
* To initiate a return, please visit our Returns Center on our website ([link to your returns center, if applicable]). This will guide you through the return process and provide a return shipping label (depending on your situation).
* If a return shipping label isn’t provided, please contact our customer support team for assistance.
* Pack the item(s) securely in the original packaging, or a similar sturdy box, and include the completed return form provided during the return initiation process.
* Attach the pre-paid return label (if provided) to the package and ship it back to the address specified.
* We recommend keeping a record of your return shipment for tracking purposes.
**Refunds:**
* Once we receive your returned item and verify it meets our return policy criteria, we will process your refund within [Number] business days.
* Refunds will be issued to the original payment method used for the purchase.
* Please note that return shipping costs are generally non-refundable, unless the return is due to our error.
**Exceptions:**
* Some items, like perishable goods, customized products, or downloadable software, may not be eligible for returns. These exceptions will be clearly mentioned on the product page.
* We reserve the right to deny returns that do not comply with our return policy or that show signs of excessive wear or damage.
**Exchanges:**
* Unfortunately, we don’t currently offer direct exchanges for returned items. However, you can return the unwanted item and place a new order for the desired product.
**Contact Us:**
If you have any questions regarding our return policy or require assistance with the return process, please don’t hesitate to contact our friendly customer support team at [your contact information].
We hope this information clarifies our return policy. By understanding these guidelines, you can shop with confidence at [Your Store Name]!